“What do you mean you’re not willing to electrocute your cat? It’s a cat! It would do the same to you in an instant!”

John Scalzi shares a story of an encounter with Automated Customer Service in the not too distant future:

Thank you for calling the customer service line of Vacuubot, purveyors of America’s finest automated vacuum cleaners! In order to more efficiently handle call volume, we rely on automated responses. To continue in English, press one. Para Espanol o prima dos. […]

That Purge Mode is a doozy!

[Via Metafilter]

Professionalism

Note to self: if you’re going into business with David Heinemeier Hansson have all your ducks lined up and know what you’re doing. Because otherwise, he’ll end up calling you out for your failings online:

[…] Now I’ve ended up writing a long tirade, and I completely accept that some people might gag with summary like: “So they gave you a bunch of money, fucked up a few things, but now the books are back in stock, so why do you care?”. Because I do care. Because we didn’t write this book primarily to make money, but because we had something urgent to say, and wanted as many people as could benefit from that message to hear it. But yes, I’m writing this to process my own frustration, if not outright rage, as well.

A bridge pretty thoroughly burned, I’d say.

The First

I suspect that Channel 4 might be a little disappointed that their screening of The First doesn’t seem to have captured the public’s imagination. I’d seen a couple of reviews after the first episode that tended to lean heavily on the “Sean Penn’s show fails to lift off” line, which is about the angle you’d expect a busy TV reviewer who had only seen the first episode to go with.1

The show was originally made for Hulu, and having looked around online I’ve found a number of reactions from critics who’ve seen all eight episodes in the first season. Clearly the show isn’t imminently going to find itself canonised as part of the Golden Age of Quality Television, but it sounds a lot more promising than you’d think from the reaction to the first couple of episodes. As Todd VanDerWerff puts it in his review of the show for Vox:

This is not a show about the people going to Mars. It’s a show about the people going to Mars.

As I understand it, the show’s only just going to start the journey to Mars at the end of the first season, which is not to say that it’s pointless prior to that. Sean Penn’s character, an experienced astronaut.2 He finds himself bonding with the relatives of the doomed crew (who had been his crew until his being unseated as the team’s leader for reasons we’ve not gone into as of episode 2) in the wake of the accident, and making the case through the media for a manned space programme earnestly but with a certain gravitas it seems he’s earned through his previous space exploits, all while he’s also dealing with the recent return into his life of his estranged daughter, who has had her share of problems and is still coming to terms with the disappearance of her mother, his wife, a few years ago.3 Penn is a more than capable lead for this show, and I suspect that by the time we get to episode eight he’ll have cemented himself as the rock against whom a good cast4 have assembled to tell a good, mature story. It probably won’t be the flashiest of stories, but it could be something special given time.