Compassion Index
June 29th, 2008
Simon Caulkin despairs at the prospect of the ‘Compassion Index’:
In private, Labour politicians acknowledge that managing by targets has gone too far. ‘You see, public services were so bad we had no choice,’ is the current party line. Now, the voices add soothingly, ‘we can back off a bit and allow choice and the public to drive improvement’.
If only it were so easy. Loosening the reins suggests that the horse was pulling the cart in the right direction. In fact, the past 10 years’ ‘reforms’ have done such a thorough job of roughing up and desensitising the beast that urgent remedial action is needed to socialise it again.
For proof, look no further than Alan Johnson’s inexpressibly depressing announcement the week before last of a ‘compassion index’, the results to be published on an official website, to show how kind hospitals are to their patients. This is so tragic that it’s hard to know where to begin (although I already have an idea of the ending). But let’s try. [...]
[Via Memex 1.1]
