A firestorm in 140 characters
April 14th, 2009
Meg Pickard's post about AmazonFAIL is far and away the sanest, most balanced account I've read of the whole sorry affair.
There's a great deal to be learned from this fiasco; not just for Amazon, but also by users1 of social media.
- Where 'users' means both those posting messages and those reading and reacting to them. ↩
