Very truly yours…

December 22nd, 2010

Back in 1974 James N Bailey, General Counsel to the Cleveland Browns NFL franchise, responded to a letter from an unhappy season ticket holder with what might just be the best reply ever committed to paper.1

[Via Deadspin, via The Awl]

  1. Somehow it just wouldn't have the same impact had it been sent by email. It's something about the letterhead, the "Very truly yours" sign-off, and the fact it was cc:d to the then-owner of the Browns, Art Modell. ↩

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