When numbers and words don't add up:

Ok, this should be easy. "Ease of looking at dealer's inventory"  -  great, no problems there. A 10, right? Well… was it OUTSTANDING? How about TRULY EXCEPTIONAL? No, it wasn't those… I can't say someone's inventory was truly exceptional. I can't put my name on that sort of endorsement. So…? Comfort in the office where we cut the deal? It was fine  -  I couldn't imagine it to be better, but was it TRULY EXCEPTIONAL? No. That doesn't fit. So does that make it a 6 or 7? No, it was better than that… But… So…?