Zeynep Tufekci on Why Mark Zuckerberg’s 14-Year Apology Tour Hasn’t Fixed Facebook:
At a minimum, Facebook has long needed an ombudsman’s office with real teeth and power: an institution within the company that can act as a check on its worst impulses and to protect its users. And it needs a lot more employees whose task is to keep the platform healthier. But what would truly be disruptive and innovative would be for Facebook to alter its business model.
Basically, until someone gives Facebook a reason to change their business model – which is to say, one that results in a quantifiable financial penalty for them carrying on as they have been – they’re not going to do so. At one time that would have been a government-backed regulator’s job, but once the present furore dies down is that something there’s much chance of us seeing?